Frequently Asked Questions

Log in to your account and visit the Subscriptions Plans & Pricing. From there you can change your plan. For upgrade of boxed software, please contact your dealer.

mySewnet Quilting is part of the Basic Software and Free for all with a mySewnet Account.

No. Currently, embroidery designs cannot be sent to cut on the MOMENTO Craft Cutting machine.

Yes, but you cannot send a design to the machine and you cannot download a design to mySewnet Vault if the software is offline. 

Yes, as projects and designs are able to be saved to the mySewnet Vault, you can access your saved projects and images from any compatible computer or tablet that you can log in to your mySewnet account from.

Yes, but you cannot send a design to the machine and you cannot download a design to mySewnet Vault if the software is offline. 

• Check that both computer or tablet are on the same WiFi network as the machine.
• Try the manual WiFi setup. You can find the machine's IP address by clicking the gear in the upper right corner of the machine to get to the Settings.
  • Select WiFi and it will display the WiFi network and IP address of the machine
• If you cannot connect to the machine using this process, you can always connect via USB cord.
• Also confirm that you are using a 2.4 GHz, not 5 GHz

Yes, you can purchase individual designs and projects a la carte. 

They are similar, but cannot be used interchangeably. The embroidery software and designs are to be used with sewing machines. The new crafting software empowers your SINGER momento crafting machine.

Yes! You can always access mySewnet Library to purchase individual designs. However, to get full, unlimited use of all 9,000-plus designs in mySewnet Library, you'll need a subscription.

If you have a mySewnet Subscription, you can simply click on the ''paper plane'' icon to send the embroidery design between your mySewnet-enabled devices, mySewnet Library and mySewnet Embroidery Software.

If you want to combine several embroidery designs and edit them in mySewnet Embroidery Software, the best way is to save them all to mySewnet Cloud and access from there.

If you don't have a mySewnet Library Subscription, you can still buy individual embroidery designs from mySewnet Library, save them in the preferred format and transfer to your machine using USB device.

mySewnet™ Embroidery Software can be used with most embroidery machines in the market and you can export design files into these formats:

File Format Machine Brands typically used .

• .vp4 HUSQVARNA® VIKING® and PFAFF®
• .vp3 HUSQVARNA® VIKING® and PFAFF®
• .vip HUSQVARNA® VIKING® and PFAFF®
• .shv HUSQVARNA® VIKING®
• .pcs PFAFF®
• .xxx SINGER®
• .sew Janome
• .pes (.pes version 2 - 11) Brother, Baby Lock and Bernina
• .pec Brother, Baby Lock and Bernina.jef Janome
• .hus HUSQVARNA® VIKING®
• .exp Melco
• .dst Tajima
• .10* Toyota

Yes, there is a full upgrade plan from older versions to the mySewnet Embroidery Software 2021. You can find all the information HERE.

Go here to download and install the update.

You will need the machine serial number, brand and model. The date of purchase, dealer and region. You can register HERE.

You can change your address on the My Account page HERE

1. Go to mysewnet.com and Login (on the top right corner)
2. Select My Account
3. Under Personal Information select Edit 

You can change your credit card on the My Account page HERE

1. Go to mysewnet.com and Login (on the top right corner)
2. Select My Account
3. Go to Payments and click Edit.

You can remove the registration from your crashed computer on the My Account page HERE

1. Go to mysewnet.com and Login (on the top right corner)
2. Select My Account
3. Select Machines
4. Under the "mySewnet enabled devices" select "Sign out of this device" for the old computer
5. Select the delete button when the pop-up appears

You can activate the mySewnet Embroidery Software code from the boxed purchase in store on THIS page.

Make sure you downloaded and installed the Explorer plug-in on your computer. You will find it on the download page HERE. If you still have an issue make sure you are not connected to One Drive.

You can access mySewnet Studio to discover education and inspiration for how to make the most of mySewnet Embroidery Software.

Yes! mySewnet Embroidery Software works on both PC and MAC. You can choose to have one registration for each computer, if you want.

Go to Download mySewnet and install the software.

With a month-to-month subscription, it is renewed automatically.

Explore our embroidery software plans HERE and find the best plan for you

Yes, If you cancel the subscription, you will still have the access until the expiration of the current subscription period.

With a subscription, if you have installed the most recent updates you will have access to the latest features for the subscription plan you are on.

The boxed mySewnet Embroidery Software version includes the features listed on the box, plus bug and maintenance fixes, as well as updates that support accessories such as hoops or the embellishment attachments

Every 30 days.

We do recommend that you stay connected to the Internet as often as possible to take advantage of live content such as mySewnet Library and Blog, mySewnet Cloud and automatic updates to mySewnet Embroidery Software.

If you haven't been online by the end of 30 days, mySewnet Embroidery Software will start up in "Basic" mode. Don't worry, as soon as you go back online, it will revert back to your subscription level.

You will also need to be online:

• When creating a mySewnet Account. When signing up for a subscription or redeeming a code from a promotion or bought at a dealer.
• When downloading the mySewnet Embroidery Software, installing and activating it (this is for both the box and subscription).
• When installing and activating mySewnet Embroidery Software purchased through a retailer (the "boxed" version)
• When you start mySewnet Embroidery Software for the first time.

Yes, you can easily create mySewnet Account to leverage free features and to subscribe or activate the boxed mySewnet Embroidery Software you might have purchased in the store.

At the end of the purchased 12-month period, it will convert to a regular month-to-month Subscription at the same plan that you have originally purchased and at the standard Subscription rate. The Subscription will auto-renew every month thereafter like any other mySewnet Subscription.

However, you have the option to cancel anytime, and you also have the possibilty to purchase a new 12-month code from your dealer.

No, a credit card is only needed for the mySewnet Silver or mySewnet Platinum paid subscription plans.

Two. If you are trying to install a third one you'll be asked to deactivate one of the other two.

1. Go to mysewnet.com and Login (on the top right corner)
2. Select My Account
3. Select Machines
4. Under the "mySewnet enabled devices" select "Sign out of this device" for the old computer
5. Select the delete button when the pop-up appears

mySewnet Library designs with subscription, mySewnet Cloud transfer, automatic machine update and some other functionalities require a mySewnet™-connected machine.

Current mySewnet™-connected machines:

• Designer Epic™ HUSQVARNA® VIKING®
• Designer Epic™ 2 HUSQVARNA® VIKING®
• Epic™ 980Q HUSQVARNA® VIKING®
• Epic™ 95Q HUSQVARNA® VIKING®
• Designer Brilliance™ 80 HUSQVARNA® VIKING®
• Designer Sapphire™ 85 HUSQVARNA® VIKING®
• creative icon™ 2 PFAFF®
• creative icon™ PFAFF®
• performance icon™ PFAFF®

Currently, we only sell individual copies of Embroidery Software 2021 through our authorized dealers. Dealer Locator

Purchasing the embroidery software lets you make a one-time purchase so you can keep it forever, free of monthly charges. On the other hand, opting for a mySewnet subscription -- which starts at USD 9.99 $/month -- ensures you always have access to the latest version of the embroidery software, complete with regularly enhanced features. Plus, you get a full access to 8,000-plus unique, high-quality embroidery designs, which you can take complete advantage of through a mySewnet-enabled machine.