Help Center

Machine Setup

To begin using mySewnet, you'll need to sign up for an Account. You can either join for free, or subscribe to get full access to all that mySewnet has to offer.

Already have a mySewnet Subscription? Sign-in here

Step 1

Step 1

Check your e-mail to verify your mySewnet Account and complete your profile information before logging in to any of your mySewnet-connected devices.

If you have already created an account when you registered your product, you can use that account to login to mySewnet without having to create a new one. All your old machine information will automatically be brought over to mySewnet.

Step 2

Step 2

Connect your mySewnet connected machine to a WiFi network.

Touch the WiFi button in the upper left corner on your machine and activate WiFi. Select a network from the list of available networks. Enter the password for the selected network (if needed).

Step 3

Step 3

Sign-in to your mySewnet account from your mySewnet-connected machine.

Touch the mySewnet button next to the WiFi button. Enter your username and password for your mySewnet account. The @-sign can be found when pressing the key next to 123 on the keyboard (see additional image).

It's important to sign-in to your mySewnet account on your mySewnet connected machine, otherwise you won't have access to all of mySewnet's features.

Step 4

Step 4

Download and install the mySewnet Cloudsync tool to your PC or Mac.

Download mySewnet Cloud Sync for PC
Download mySewnet Cloud Sync for Mac

Once downloaded, double-click the .zip file and then double-click mysewnetcloudsyncsetup.exe. Follow the instructions in the Setup Wizard on-screen. Once it is installed, you will see a mySewnet Cloudsync tool folder on your hard drive.

Step 5

Step 5

Sign-in to mySewnet Cloudsync Tool on your PC or Mac.

This step will allow you to establish a connection between your computer and the mySewnet Cloud.

Launch the mySewnet Cloudsync Tool by clicking on it under the Programs menu. An icon will appear in the taskbar. Click on the icon on your taskbar and then click “SIGN IN TO mySewnet”. You will be prompted to enter your e-mail address and password for your mySewnet account.

Note: The mySewnet Cloudsync Tool requires Windows® 7, Windows® 8, Windows® 10 or Mac OS X 10. 10 and above in order to work.

When you open any of the mySewnet apps for the first time you will also have to sign in with your mySewnet account.

Step 6

Step 6

Manage and store files on the mySewnet Cloud.

Think of mySewnet Cloud as one folder to store your favorite patterns or your own creations that can be accessed from multiple devices. If you save, modify or delete a file in the mySewnet Cloud folder, the change is automatically synchronized to all devices.

You can manage your personal files on the mySewnet Cloud from these three places:

Step 6a

Your mySewnet-connected machine.

You can access the mySewnet Cloud folder from the screen on Your mySewnet-connected machine. Save your files created on the machine to the mySewnet Cloud folder and access it from your PC.

Step 6b

The mySewnet Dashboard or mySewnet Menu from a web-browser.

Sign into your mySewnet account at account.mysewnet.com, pfaff.com or husqvarnaviking.com. You can use the mySewnet Dashboard to access the mySewnet Cloud or click the Cloud icon in the mySewnet Menu.

Be sure you've followed the previous steps to connect your mySewnet- connected machine to the Cloud.

Step 6c

The mySewnet Cloudsync Tool on your PC or Mac.

The mySewnet Cloudsync Tool folder can be accessed from the mySewnet Cloud icon on the taskbar, touch “OPEN mySewnet folder” You can also find it in your file explorer under “Favorites.” It appears as an ordinary folder and can contain folders within. Drag and drop files to add it into the folder.

Have a PFAFF®, HUSQVARNA® VIKING® Machine?

Be sure it’s updated to use all the latest features.

Check for PFAFF® Updates
Check for HUSQVARNA® VIKING® Updates

Sewing Machine

Register My Machine

Register your PFAFF® or HUSQVARNA® VIKING® machine for product support, warranty information and more!

Register

mySewnet FAQs

How many computers can I activate my software on?

Two. If you are trying to install a third one you'll be asked to deactivate on of the other two.

How often does the software need to connect to verify the subscription?

Every 30 days.

We do recommend that you stay connected to the Internet as often as possible to take advantage of live content such as mySewnet Library and Blog, mySewnet Cloud and automatic updates to mySewnet Embroidery Software.

If you haven't been online by the end of 30 days, mySewnet Embroidery Software will start up in "Basic" mode. Don't worry, as soon as you go back online, it will revert back to your subscription level.

You will also need to be online:

  • When creating a mySewnet Account.
  • When signing up for a subscription or redeeming a code from a promotion or bought at a dealer.
  • When downloading the mySewnet Embroidery Software, installing and activating it (this is for both the box and subscription).
  • When installing and activating mySewnet Embroidery Software purchased through a retailer (the "boxed" version)
  • When you start mySewnet Embroidery Software for the first time.
Do I need a mySewnet Account to use mySewnet Embroidery Software?

Yes, for both the mySewnet Silver and Platinum Subscription or if you purchased mySewnet Embroidery Software in a retailer (the "boxed" version), you will need a mySewnet Account. You can create one for free on mysewnet.com.

Do I get updates to mySewnet Embroidery Software?

Yes, with a mySewnet Silver or Platinum Subscription you will always have the latest version. We'll keep adding exciting new features as soon as we have them ready.

Can I share my mySewnet Account with a friend so both of us can use the mySewnet Embroidery Software?

No. Your mySewnet Account and Subscription is personal.

If you share your login credentials with a friend they will have access to your personal information and can purchase products without your consent. Much like a bankcard PIN number, we strongly recommend keeping your mySewnet sign-in information secure and not sharing that information with anyone.

Do I need to enter a credit card to get a free mySewnet Account?

No, a credit card is only needed for the mySewnet Silver or mySewnet Platinum levels.

If I have purchased a 12-month mySewnet Subscription from a dealer, does it automatically renew with a credit card on file or do I have to renew it manually?

At the end of the purchased 12-month period, it will convert to a regular month-to-month Subscription at the same level you originally purchased and at the standard Subscription rate. The Subscription will auto-renew every month thereafter like any other mySewnet Subscription.

I have a month-to-month mySewnet Library Account. Can I upgrade to mySewnet Platinum Subscription?

On November 7, 2020 all mySewnet Library Subscriptions will automatically be upgraded to mySewnet Silver. You'll receive all of the new features and benefits of the mySewnet Silver Subscription at no additional cost. If you would like to enjoy even more features and benefits, you can upgrade your subscription to mySewnet Platinum by visiting your Account section.

I have a current, pre-purchased 12 month mySewnet Library account, can I upgrade to a mySewnet Silver?

On November 7, 2020 all mySewnet Library Subscriptions will automatically be upgraded to mySewnet Silver. You'll receive all of the new features and benefits of the mySewnet Silver Subscription at no additional cost.

I have a current, pre-purchased 12 month mySewnet Library account, can I upgrade to a mySewnet Platinum?

On November 7, 2020 all mySewnet Library Subscriptions will automatically be upgraded to mySewnet Silver. You'll receive all of the new features and benefits of the mySewnet Silver Subscription at no additional cost. If you would like to enjoy even more features and benefits, you can upgrade your subscription to mySewnet Platinum by contacting Customer Service.

Is my machine compatible?

mySewnet Subscriptions, including mySewnet Embroidery Software, can be used with most embroidery machines in the market.

mySewnet Embroidery Software can save design files into these formats:

File Format Machine Brands typically used
.vp4 HUSQVARNA® VIKING® and PFAFF®
.vp3 HUSQVARNA® VIKING® and PFAFF®
.vip HUSQVARNA® VIKING® and PFAFF®
.shv HUSQVARNA® VIKING®
.pcs PFAFF®
.xxx SINGER®
.sew Janome
.pes (.pes version 2 - 11) Brother, Baby Lock and Bernina
.pec Brother, Baby Lock and Bernina
.jef Janome
.hus HUSQVARNA® VIKING®
.exp Melco
.dst Tajima
.10* Toyota
Is my machine mySewnet connected?

mySewnet Library, mySewnet Cloud transfer, automatic machine update and some other functionalities require a mySewnet-connected machine.

Current mySewnet-connected machines:
Designer Epic™ HUSQVARNA® VIKING®
Designer Epic™ 2 HUSQVARNA® VIKING®
Epic™ 980Q HUSQVARNA® VIKING®
Epic™ 95Q HUSQVARNA® VIKING®
Designer Brilliance™ 80 HUSQVARNA® VIKING®
Designer Sapphire™ 85 HUSQVARNA® VIKING®
creative icon™ PFAFF®
performance icon™ PFAFF®

Contact Us

If you're experiencing a problem specific to your PFAFF® or HUSQVARNA® VIKING® embroidery machine, give us a call or try our support pages below. Your local dealer is also trained and ready to help resolve any issue as well.

PFAFF® Technical Support
HUSQVARNA® VIKING® Technical Support

Toll-free Technical Support
(877) 746-4375

We'd love to hear from you!

For any questions, feedback or if you're having technical difficulties – feel free to get in touch.